FAQ
We specialize in providing personalized and reliable moving services to meet your needs. Whether you’re moving locally or long-distance, our professional team is here to make your relocation as smooth and efficient as possible. If you have any questions about our services, pricing, or the moving process, you can find the answers here. Feel free to reach out to us if you need more information.
Our job is to make your move as easy as possible. We offer residential and commercial door-to-door services for short and long distances. We provide professional packing services, special handling, white glove services, and bulky items
Our pricing is based on offering professional services at a fair price. When offering a quote, we carefully consider each of the characteristics of your project. We charge based on space, distance, additional services, required material, and storage.
Our operation is under federal license DOT number, MC number, licenses from local and state authorities, and the necessary insurance for the operation of a moving business.
We understand that, like everything in life, plans can suddenly change. The moving business requires planning and entails high operating costs. Our cancellation policy is 100% of the reservation cost within 48 hours of the date of your service. In your quote, you will see the amount that this represents.
Consider this better; you must understand that seasonality is important. The most expensive season is from March to September of each year, and the cheapest time for mail moves is from September to February. The best planning period to get the best price and conditions is 4 to 2 months in advance. Plan that prices will be more expensive if you require direct delivery or the weather conditions are adverse.
All work includes professional packaging with protective covers and tape. Additional materials such as boxes, shrink wrap, bubble wrap, or crating will be charged extra.
Although our professionalism ensures that no transported item is exempt from accidents, we are not exempt from accidents. Our guarantee offers you compensation payment based on a monetary amount concerning the weight of the item. This will be defined in your contract and is related to the basic insurance received with each of the projects or in case you require additional insurance, this has specific conditions.
Without a doubt, let us know the details of your project and we will surely have a solution at the best price.
The amount of work you need to do in advance will depend on the services you choose to pay for. To save money, we recommend that you pack everything correctly and have it ready for our professionals. If you prefer to let us handle the packing for you, simply sit back and relax while we take care of all the details until your items reach their destination. For more information, please visit our blog, which contains important tips on packing and preparation.
Don't worry if you need to store your items. We offer storage services for as long as you need. Remember to plan for the storage time you need, we can offer a special price according to your needs.
QUOTE PROCESS
1. Before reaching out to us, please consider the following questions:
- How many items do you plan to move?
- Is your furniture standard size or oversized?
- Is your furniture durable enough to withstand a move, or is it at risk of breaking?
Solid wood furniture is generally good for moving.
Chipboard furniture is not recommended for moving.
- Would you prefer to pack your items yourself, or would you like to hire professional packing services?
- Have you gathered information about the surroundings and physical conditions at both your current and new locations?
- Do you need storage for your items?
- Do you require direct delivery or wait a few weeks before your items are delivered?
2. Contact us by phone, email, or fill up the contact form.
3. Virtual or Physical appointment.
4. Receive a quote by email.
5. Book your move with a down payment.
6. Wait for the moving date.
MOVING DATE (Pick-Up Location)
1. 24 Hours before your moving appointment: You will be contacted to confirm the time, project number, and estimated arrival time (ETA). Appointments are scheduled with a three-hour window for flexibility.
2. Two hours before your moving appointment: You will receive a call with an updated ETA to keep you informed.
3. Packing team arrival: The packing team will arrive to begin packing your items and conducting an inventory to ensure everything is accounted for.
4. Loading Team Arrival: The loading team will load your items onto the moving truck. In most cases, the packing and loading crews are the same, but they may be different teams depending on availability.
5. Transportation of Items: Depending on the contracted services, the crew will either travel directly to the drop-off location or take the items to a warehouse for storage.
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DROP-OFF DATE
1. 24 hours before your drop-off appointment: You will be contacted to confirm the time, project number, and ETA. Appointments are scheduled with a three-hour window for your convenience.
2. Two hours before your drop-Off appointment: You will receive a call with an updated ETA.
3. Inspection by the Moving Crew: Upon arrival, the moving crew will inspect the surroundings and assess the physical conditions of the drop-off location. If you have contracted additional services, the crew will prepare the area with protective materials to safeguard walls, stairs, rugs, and floors.
4. Unloading Process: Unloading will commence, with items being placed either right outside the truck, in the garage, in storage, or inside the house/building, depending on the contracted services.
5. Assembly and Final Walkthrough: The crew will assemble any items as needed and conduct a final walkthrough with you to ensure everything meets your satisfaction.
Highlights
1. Studio, Loft, Micro Apartment Single Office, or Railroad Apartments
- Average space requires 350-700 c.f.
- Type truck: 16ft box truck
2. Small House, Bungalow or Cabin 1 bedroom, Kitchen, Living room, small garage or storage
- Average space requires 500-700 c.f.
- Type truck: 16ft box truck
3. Cottage, House 1 bedroom, Kitchen, Living room, small garage or storage
- Average space requires 500-1300 c.f.
- Type truck: 16ft-26ft box truck
4. Craftsman, House 2 bedroom, Kitchen, Living room, Two car garage, Patio Furniture
- Average space requires 800-1800 c.f.
- Type truck: 26ft box truck
5. House 3-4 bedrooms, Kitchen, Living room, extra large garage, Office, TV room, Patio Furniture
- Average space requires 1000-2500 c.f.
- Type truck: 26ft box truck
6. House +4 rooms, Kitchen, Living room, extra large garage, Office, TV room, Patio Furniture
- Average space requires 1000-2500 c.f.
- Type truck: 40ft semi-truck
For storage units, measure the length, width, and height of the inside in inches. Multiply the length, width, and height. For example, a small size unit 10 deep X 5 wide X 8 high has 400 c.f. available. This is the unit's volume in cubic feet. Estimate the amount of space you are currently using (for example, 50%). The amount of space you must reserve for moving is 200 c.f.